Shipping policy

SHIPPING

We currently ship all our home decors in Canada and the USA (except US Territories, APO & FPO).

Please note that PO Boxes are not accepted as the shipping address.

A confirmation email will be sent to you once your order has been successfully placed. The confirmation email contains all product information as well as the order number. Please make sure all your information including your name, shipping address, and contact information are correct to avoid shipping errors and delays. We will not be able to redirect products once they are in transit to your shipping address.

All orders are processed within 1 to 2 days, however, we usually process any order the day it was placed except for weekends (Saturday & Sunday) and holidays in Canada. Orders placed from Friday (5 pm) to Sunday will be processed the next Monday. 

Once your order is ready for shipping, you will receive a shipping confirmation email with the tracking number. You may check your shipment status on our website or Canada Post website by clicking the link below and entering your tracking number. 

Canada Post- Shipment Tracking

Once your order has been confirmed and processed, we cannot guarantee any change or cancellation. The best way to contact us about this matter is to send an email at info@rocabudesigns.com. 

We currently use Canada Post for all our shipments. Shipping charges for your order are based on the total weight and will be calculated and displayed at checkout. We have a free shipping promo for orders over CAD150 in Canada & CAD200 in the USA.

For shipments to the US, you will be responsible for any applicable import duties, brokerage fees, and current China tariffs. Please note that not all products are subject to duties and tariffs. 

Shipping Fees are not applicable for e-file products such as Interior Design Collections & Gift Cards.

If you haven’t received your order within 12-15 days of receiving your shipping confirmation email, please contact us at info@rocabudesigns.com with your name and order number, and we will look into it for you.

LOCAL DELIVERY

We currently deliver locally in Calgary only. Free local delivery is available for orders over $100. For orders under $100, we charge $5 for local delivery.

Deliveries are made from 6 pm-9 pm on Monday- Friday. We do not deliver on Saturdays, Sundays & Holidays. We will contact you via text message with the phone number you provided at checkout to notify you of the day and time of our arrival. 

Our store is fully online and we do not have in-store pick-up.

For concerns and questions about our returns and refunds, please go to our Return & Refund Policy page.